1. WHAT DOES THIS POLICY COVER?
This Privacy Policy applies to all interactions with our customers, inquiries, visitors and clients (homeowners), including but not limited to property rentals, rental management, marketing of rental listings, guest services, your use of Historic Hideaways websites or applications, social media, and advertisements or communications relating to any services we offer (“Services”). This Privacy Policy does not apply to any third-party websites that may be accessible through Historic Hideaways website, or to third-party websites on which Historic Hideaways advertises. As used in this Privacy Policy, the term “Europe” refers to countries in the European Union (EU), the European Economic Area (EEA), and Switzerland.
2. INFORMATION COLLECTED OR RECEIVED
We collect certain personal information about you as necessary to provide services that you request, to fulfill the terms of a contract between you and us, or to comply with our legal obligations. If you refuse to provide this type of personal information, we may not be able to provide services to you.
When you reserve, pay for, or stay in a property through Historic Hideaways.
Contact information. When you reserve or stay in a property through Historic Hideaways, we may collect information such as your first and last name, contact phone number, postal address, email address, and other contact information. We may also collect names and contact information that you provide about other renters or guests.
Payment information. When you make a purchase, we collect your payment information, such as information from your credit card, debit card, or check, and your billing address, to allow us to process payments.
Identity information. To prevent fraud, to comply with the requirements of applicable law, or to meet the requirements of a community association, we may collect proof of identity or proof of age, such as a government-issued driver’s license, passport, or other identity information in connection with your stay.
Other information. We may collect information about your automobile(s) and license plate number(s) in connection with your stay at a property that requires this information for parking permits. We may also collect information about your age and the ages of other guests in connection with your stay at a property or requires this information for check-in. We may collect additional personal information in connection with your stay to comply with the requirements of applicable law, or to meet the requirements of a community association.
When we provide rental management or marketing services.
Contact information. When we contract with you to provide rental management or marketing services for your property, we may collect information such as your first and last name; the address of your property; your mailing address, contact phone numbers, email addresses, and other contact information; and information concerning any entity you own or manage that is an owner of the property. We may also collect names and contact information of any other owners of the property, owners of an entity that owns the property, or guests or family members who use or stay at the property.
Bank account, tax, and identity information. In order to make payments to you, we collect information such as your bank account information, tax identification number, or other information. We may also collect proof of identity, such as a government-issued ID, passport, or other identity information in order to verify your identity or comply with applicable law. We may also collect other types of information from you as required to collect or remit lodging or sales taxes on your behalf, apply for or renew a government license or permit relating to rental management services provided to you, or pay utility or other bills on your behalf.
Other information as required by law. We may collect additional personal information about you as necessary to comply with the requirements of applicable law.
When you choose to provide us with additional information.
Information provided during communications with Historic Hideaways. When you communicate with Historic Hideaways in person, or by phone, email, application, or other electronic means of communication, we may collect any information that you choose to provide during the communication.
Other information you choose to provide. We may collect other information you choose to provide to Historic Hideaways, for example when you submit a review, comment or request, interact with a Historic Hideaways social media account, attend a Historic Hideaways event, refer a potential guest or owner, conduct a search, enter a contest, sweepstakes, or promotion, designate a preferred language or currency, or use other aspects of our Services.
We may collect certain information about you from third parties. Each third party that collects or processes your information does so subject to its own privacy policies. We encourage you to review the privacy policies of websites that you visit. Historic Hideaways does not control or oversee the manner in which third parties collect, use, or disclose your information.
Information provided in connection with a booking or stay. If you use a third party to book a stay in a property for which Historic Hideaways provides rental management or marketing services, the third party may send us personal information relating to your stay that you provided to the third party, such as your name, contact information, payment method, the names of other renters or guests, reservation dates, and identity information. We may collect information about you from your friends or family members, for example if a friend or family member includes you as part of their reservation. Third parties who provide services to you in connection with your stay, such as a utility, contractor, service provider, tour operator, concierge, resort or community association, or government official, may send us information about the services you used if permitted or required to do so by applicable law. The type of information we receive varies depending on the type of service that was provided. To the extent allowed by applicable law, we may obtain police or background check information or potential fraud alerts from third-party providers of identity verification, criminal background check, or money laundering prevention services.
Information obtained in connection with rental management services. When we agree to provide rental management or marketing services for you, a third party such as a utility provider, government entity, former or current property manager or resort or community association may send us information such as your name, contact information, property address, property rental history, utility account numbers and history, sales or lodging tax license number, or local business tax numbers.
Other information we obtain from third parties. We may obtain information from business partners about your use of the Services or services provided by third parties. Such information may include your travel preferences and history, products or services you like, or reviews you submit. We may obtain your name and mailing address or other contact information from third parties such as government agencies, direct mailing service providers, or vendors who compile information from public records. We do not intentionally collect sensitive personal information, such as information about your medical history, political views, religious beliefs, or racial or ethnic origin.
We automatically collect certain information about you when you visit a Historic Hideaways website, use a Historic Hideaways application, or communicate with Historic Hideaways.
Information about your site visits. When you visit a Historic Hideaways website, we collect information about your activity on the site. We may track the date and time you accessed the site, the pages you visit and how long you viewed them, your searches for properties, your booking activity (including started, attempted, and abandoned bookings), whether you have followed links to other websites, and your other interactions with the site. Your internet browser may automatically transmit information to us, such as what website you came from.
Device and browser information. We may automatically collect information about the hardware, operating system, browser, and extensions or add-ons you are using, IP address, proxy server, ISP or mobile carrier, device identifier, and any crash data associated with your visit.
Location information. If you use our mobile websites or applications, we may automatically collect location data obtained from your mobile device’s GPS. Most mobile devices allow you to control whether an application can use the device’s location services. If you use our websites, we may collect information about your location derived from your IP address.
Cookies, web beacons, and similar technologies. As further described in our Cookie Policy, we may use tracking tools like browser cookies, flash cookies, and web beacons. We may also engage certain business partners to use these tracking tools on Historic Hideaways websites or to track your online behavior on other sites on our behalf.
Communication. When you communicate with Historic Hideaways using electronic means, we automatically collect the contents of the communication.